FAQ

There will be 4 different tiers for you to choose from:

1. Husbando
2. Waifu
3. Double
4. Cheese Jar (Tip Jar)

Husbando Tier

Perks:

• 1 Gold Husbando Pin
• A/B Grade
• Access to exclusive content/IG
• Extra 8% off Presales and Secret Shop

Waifu Tier

Perks:

• 1 Gold Waifu Pin
• A/B Grade
• Access to exclusive content/IG
• Extra 8% off Presales and Secret Shop

Double Tier

Perks:

• 1 Gold Husbando + 1 Gold Waifu Pin
• A/B Grade
• Access to exclusive content/IG
• Extra 8% off Presales and Secret Shop

Cheese Jar (Tip Jar)

Perks:

• No physical reward
• Access to exclusive content and IG
• Access to sub exclusive presales and in hand designs

Please click here to view the cheese jar listing which has a table comparing the benefits between tiers.

You can do this anytime. Please follow these steps:

Login to your account

2. Go to “My Account”

3. Click on” My Subscriptions”

4. Click on the subscription number you'd like to edit

5. Scroll down and click on the option you prefer "Pause" or "Cancel"

To resume please follow the same steps

When resuming a subscription, the next charge will be on the next closest 7th of the month.

For example:

• Resume on Jan 28th, next charge: 7th Feb
• Resume on 9th Feb, next charge: 7th March

If you need aid just email us!

• Asia, AUS, AZ: 8th of every month
• USA, CA, EU: 7th of every month

If your country/region is not shown, please check your time zone. It charges on the 8th of every month at 00:00 (midnight) SGT.

If you fail a charge, it will automatically retry in 5 days. Please update your details in this time. It will retry up to 3 times. After 3 failed attempts, the app will skip payment for that month.

This change can be done at anytime for US customers. Any changes will be implemented the next billing cycle

Simply follow these steps:

1. Login to your account

2. Go to “My Account”

3. Click on” My Subscriptions”

4. Click on the subscription number you'd like to edit

5. Click on "Edit"

6. Click on the edit icon

7. Choose your new tier

8. Confirm your selection!

Please change your tier before 7th of every month. Once charges are processed, refunds will be less the processing fee.

For Non-USA customers, please cancel and repurchase to switch.

Thank you for subscribing! A warm welcome to you. Here are the next steps!

1. Please make sure you email bymalingmouse@gmail.com your IG handle and order number

2. Request to follow @malingtreets on IG

3. Once you've been accepted, do look at the highlights for any drops that may be happening/info!

1. Pending Orders: ANY order already charged and unfulfilled.

Please send me an email (bymalingmouse@gmail.com) with your order number(s) and new address.

Updating it on the website WILL not update these orders.

2. Future Sub Charges/Exclusives

Please go to this link for instructions

Please take note you'll need to update your address in two places. One for your presales/in hand and one for your main sub charge

Any in hand orders from the secret shop will ship together with the main pin of the month so items can be combined and shipping saved.

We aim to ship the month after but due to occasional production delays this may take up to 3 months. If you require an item to be shipped earlier and are willing to pay shipping once more, just send us an email!

Please click on this link for a tutorial on how to update it.

Thank you for subscribing! A warm welcome to you. Here are the next steps!

1. Please make sure you email bymalingmouse@gmail.com your IG handle and order number

2. Request to follow @malingtreets on IG

Even before gaining access to the exclusive IG, once you have signed up, you should be able to see "Hideout" aka the secret shop in the menu! Please make sure you are logged in.

Some further information:

Exclusives are only available under these conditions:

1. Have ALREADY paid for their subscription that month

This could be any of the 4 tiers.

If you have a failed payment attempt, it counts as NOT paying. You will only gain access once your payment has gone through.

2. Active subscriber

Please ensure that your subscription is ACTIVE (not cancelled or paused). Only active customers can see exclusives.

Please refer to @malingtreets on IG for drop dates.

Unfortunately subs are now run as a separate thing from my main store. You will not earn cheese from dollar spent here.

However to offset this, we have discounted shipping prices for all orders in this store.

If you are in a pin tier (this does not apply to cheese tier), you will only pay shipping for your main pin. An automatic discount of 8% will be added to your order for in hand/presale items at checkout.

You're welcome to have drop buddies as long as they are an ACTIVE sub member.

Address changes can be done so the item is shipped to you on these conditions:

1. Requests MUST be made within 24h of drop
2. Total order including yours must NOT be over the limit.
3. Shipping MUST be to the same country. If not the difference of shipping must be paid.

Eg if the limit is 1 and both you and your DB manage to check out. I will NOT ship both items to you as this will be considered over the limit and someone needs to be refunded.

Please request for cancellation of the order within 3 days of being charged. Once your order has shipped, it will not be eligible for a refund.

All refunds will be less the processing fees by your payment provider and shopify. Refunds can take up to 14 business days to process once I have submitted it to Shopify.

Cheese tier aka tip jar is a way for you to join husbando/Waifu subs without having to pay for the main design.

You will get:

• Access to content
• Access to open presales
• Access to wave 2 drops (30% of inventory)

What is the money used for?

TLDR: The amount you pay is a portion of your shipping for buying any of the exclusives. If you do not buy any exclusives, then we thank you for the tip, it is not refundable.

Long explanation:

Shipping has been factored into the price of a pin tier. At check out, the amount of shipping paid is discounted. For example: instead of $12 to USA, only $5 will be paid. Domestic is “free”

This discounted shipping price of $5 applies to ALL orders including exclusive drops and open presales. It covers the costs of shipping materials and fees implemented by shopify.

When checking out for exclusives, pin tiers will see an automatic discount as their shipping was paid for during their main charge. Since cheese tier has no main pin to ship with, your cheese money will be used to cover shipping for purchasing any physical item.